Privacy Policy — Prime Ultrasound

Prime Ultrasound (“Prime Ultrasound,” “we,” “us,” or “our”) provides a billing and Medicare rate-management tool for individual ultrasound sonographers. This Privacy Policy explains what information we collect when you use our website (primeultrasound.com) and our application (app.primeultrasound.com), how we use it, and the choices you have.

Plain-English summary: Prime Ultrasound is designed so you never need to enter patient identifiers (PHI). We collect only the information needed to run your account and process your billing exports. We do not sell your data, ever.

1. Information we collect

1.1 Account information

When you create an account we collect your email address and (optionally) your name, state of practice, and facility name. This information is used to authenticate you and to apply state-based Medicare rates correctly.

1.2 Case and billing data you enter

When you add a case, we store the CPT code, case date, time, custom rate (if any), and any optional notes you attach. You should not enter patient names, dates of birth, MRNs, or any other PHI. The product is built to function without that data, and we proactively decline fields that would invite it.

1.3 Usage and device data

We collect basic usage data to keep the service reliable: log timestamps, IP address, browser type, error reports, and feature usage counts. We use this only for product reliability and security.

1.4 Payment data

If you subscribe to a paid plan, billing is handled by our payment processor (Stripe). We do not store your full card number on our servers — only the last four digits and a token returned by Stripe.

2. What we do not collect

We do not collect protected health information (PHI) as defined under HIPAA.
We do not collect patient names, addresses, or identifiers.
We do not run third-party advertising trackers or sell data to brokers.

Because Prime Ultrasound is intentionally designed to operate without PHI, we are not a HIPAA Covered Entity. If your facility requires a Business Associate Agreement (BAA), contact us through the app before entering any data that could be considered PHI.

3. How we use information

To provide, maintain, and improve the Prime Ultrasound service.
To calculate accurate Medicare reimbursement rates for the state and locality you set.
To generate your CSV / PDF exports.
To respond to support requests submitted through the app.
To detect and prevent fraud, abuse, or security incidents.
To send transactional emails (account verification, billing receipts, security alerts).

4. How we share information

We share information only with service providers strictly necessary to operate Prime Ultrasound:

Stripe — payment processing.
Render — application hosting.
Email delivery — transactional email (e.g., password reset).

We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of Prime Ultrasound, our users, or the public.

We never sell your data.

5. Data retention

We keep your cases as long as your account is active. If you cancel, your cases remain exportable for 60 days, then are permanently deleted. You can also delete individual cases or your entire account at any time.

6. Security

All traffic is encrypted with TLS. Passwords are stored using industry-standard hashing. Production systems are access-restricted and audited. No system is perfectly secure — but we treat your data as if it were our own.

7. Your rights

You can:

Access, edit, or delete your account data from your account settings.
Export your cases as CSV or PDF at any time.
Request a copy of all data we have on you by contacting us through the app after signing in.
Request deletion of all your data — we will honor this within 30 days.

Residents of California, the EU/EEA, and other jurisdictions with applicable privacy laws have additional rights (access, portability, correction, deletion, objection, restriction). To exercise them, contact us through the app.

8. Children

Prime Ultrasound is intended for licensed sonographers. We do not knowingly collect data from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. Material changes will be announced in-app and by email at least 14 days before they take effect.

10. Contact

Questions about this policy? Sign in at app.primeultrasound.com and contact us from your account.